Refund Policy

This policy applies to purchases of Trigon, operated by Trigon Codes LLC.

30-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This covers both the $5/month subscription and the $20 one-time Lifetime purchase.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order using the email address you purchased with, or email us at support@trigon-qr.app and we will start it for you. Refunds return to the original payment method, typically within 5–10 business days depending on your bank.

Cancelling a subscription

You can cancel your monthly plan at any time from your account or through the billing portal link in your receipt email. Cancellation stops future renewals; you keep Pro access until the end of the period you have already paid for.

After a refund

When a purchase is refunded, your account returns to the free plan. Your QR codes stay in your account, but plan limits apply again — codes beyond the free allowance and paid-only export options become unavailable until you upgrade. Export anything you need first.

Questions

Anything unclear, or an edge case we did not cover? Email support@trigon-qr.app — we would rather sort it out than have you stuck.