Support & Contact

Trigon is built and run by Trigon Codes LLC. Real person, real inbox — email support@trigon-qr.app and we usually reply within one business day.

Billing, receipts and refunds

Payments are handled by our Merchant of Record, Paddle. You can find any order, download an invoice, update your card, or cancel a subscription at paddle.net using the email you paid with. Refunds within 30 days are covered by our Refund Policy.

Common questions

• My printed code needs a new destination. Edit the code in your dashboard — the printed artwork keeps working, the redirect changes instantly.
• A code will not scan. Increase the size, keep the quiet-zone margin on in the export panel, and avoid low-contrast backgrounds. Print at 300 DPI or higher.
• I upgraded but still see free limits. Refresh the dashboard; if it persists, email us with your order ID and we will fix it manually.
• I did not get my receipt or welcome email. Check spam, then use "Resend welcome email" in Settings → Email.

Reporting abuse

If a Trigon short link points to phishing, malware, or infringing content, email abuse@trigon-qr.app with the link. We investigate and disable offending codes.

Privacy requests

Data access, correction, or deletion requests go to privacy@trigon-qr.app. See our Privacy Notice.